Managed Service Agreement
Enchance your capability with on-demand services
Managed Service Agreement
When you need a trusted partner to provide support & assistance, ESAM Consulting is your solution.
When larger AMS support partners are not always available to provide support, ESAM have the mobility and flexibility to deliver support in a timely manner.
HOW CAN WE HELP?
Our Managed Service Agreement (MSA) is a full lifecycle support service. From strategy, through to building, innovating & operating.
We have deep industry specific capabilities and are able to continuously innovate business systems to achieve measurable business results.
ESAM Standard Services
Your benefits
Reduced technical debt
Lower risk of business downtime
Increased security & reduced risk of fraud
Lower risk of environmental disruption
Increased upgrade ease & regularity
Standard Terms
Our MSA can be divided into 3, 5 & 10 day per month offerings.
This provides flexibility to suit any level of requirement.
If you require more than 10 days per month, talk to us about how we can support your project with increased depth.
HOW WE WORK
CRITICAL ISSUES
When a “critical issue” is logged with ESAM, the relevant Customer Account Manager and members of the executive team are notified automatically. This ensures the right attention is immediately placed on the request and managed through to resolution.
PRIORITY
Priority classifications are made at the time the issue is logged. These are classified via severity of problem, impact to the business and availability of a suitable work around. Escalation of the priority is negotiable.
TARGET RESPONSE TIME
The time within support hours (8;30am - 5:30pm, Mon - Fri) that you will receive acknowledgement of the issue.
TARGET RESOLUTION TIME
The time within normal business day (8;30am - 5:30pm, Mon - Fri) that we will deliver a resolution.
Contact us
Contact ESAM Consulting to see how we can meet your needs.
For an obligation free assessment by one of our Solution Architects - reach us below